Tenant Information


– Reasons to use our services –


Our personnel are specially trained and equipped to assist Tenants to find properties to rent that will meet their needs. We maintain a database of properties available to rent and of prospective Tenants and their requirements. As properties become available, our first action is to contact waiting Tenants on the database, who’s requirements match the property.  Typically, properties to rent become available about two months before occupancy date, so where possible it is advisable to start looking early.


Having identified a potentially suitable property, we will arrange a viewing. This will be at a time to suit you, and could be at evenings or week-ends, subject of course to the Landlords permission. All viewings will be accompanied by a member of staff, who will be able to provide immediate advice and answer any questions you may have.


Having decided on a property, you will need to complete a written application form. At this time any details or requirements can be provisionally agreed, such as occupancy date, duration of the letting, etc.

On application, a Reservation Deposit will be required. Assuming the rental proceeds, this will be deducted from the Fees due before occupation as outlined on the enclosed sheet. If we or the Landlord decline your application it will be refunded. It will however not be refunded if you decide not to proceed for any reason, or if the tenancy fails to proceed due to incomplete or inaccurate information provided in the tenancy application.


We will take references on behalf of the Landlord. Normally these will include your employer, any former landlord and a character reference. In addition a credit check will be undertaken. Where a Tenant is unable to meet the required income or credit checks, the Tenant may have a Guarantor agree to underwrite any rent liabilities.


Rents are normally quoted on a calendar month basis. In addition, the Tenant is usually responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. Rents are payable by standing order (unless alternative arrangements are agreed in advance) to our Company bank account monthly in advance, with the first month’s rent due before taking occupation of the premises.


A deposit (or ‘bond’) is required prior to occupation. This is normally equal to one month’s rent, but may be more. Check with our representative. Where we are managing the property, this is held by ourselves as stakeholders in a client account until the end of the tenancy. Where we are not managing the property it will be passed over to the Landlord. The deposit is held to cover any breakages, damage, or other tenant liabilities. Where we are managing, at the end of the tenancy we will check the property in the presence of the Tenant and assess any damages and deductions due. Please note that the deposit cannot be used by the Tenant to cover rent.


How to rent in London/England

Assured shorthold tenancies – page 3

Who is this guide for? – page 3

Before you start – page 4

Renting from a landlord or a letting agent? – page 4

Ways to rent a property – page 5

Looking for your new homepage 5

Things to check – page 5

When you’ve found a place – page 7

Check the paperwork – page 7

Living in your rented home – page 8

The tenant must… – page 8

The landlord must… – page 9

At the end of the fixed period – page 10

If you want to stay – page 10

If you or the landlord want to end the tenancy – page 10

If things go wrong – page 11

Plus further sources of information